At Themenx.com, we are committed to providing high-quality digital products. Since our products are downloadable and instantly accessible, we maintain a transparent and fair refund and cancellation policy as outlined below.
1. Digital Product Nature
All items sold on Themenx.com are digital downloads, which means once a purchase is made, the product is immediately accessible. As such, all sales are considered final and non-refundable.
2. Refund Eligibility
Refunds will only be considered under the following specific conditions:
Duplicate purchases made in error
Corrupted files or technical issues with the product that cannot be resolved by our support team
A file was not delivered due to a verified technical error on our side
All refund requests must be submitted within 7 days of purchase, along with clear details and proof of the issue.
3. Non-Refundable Situations
We do not offer refunds for:
Change of mind or personal preference
Incompatibility with third-party software or platforms
Mistaken purchase of the wrong product
Lack of technical knowledge or understanding to use the product
Please review product descriptions, demos, and license terms carefully before purchasing.
4. Cancellation Policy
Since our products are delivered instantly upon successful payment, cancellation is not possible after the purchase has been completed and the file has been downloaded or accessed.
5. Support & Assistance
If you face any issues with a product, we encourage you to contact our support team first. In most cases, problems can be resolved quickly without needing a refund.
6. How to Request a Refund
To request a refund (if eligible), please contact us with:
Your order ID
Date of purchase
Description of the issue
Screenshot or evidence, if applicable
Email: admin@themenx.com
7. Processing Time
If approved, refunds will be processed within 7–10 business days to your original method of payment. You will be notified via email once the process is complete.
